What is touch mode? Touch mode allows users to sign in using the touch screen, by selecting an existing user profile or entering their details to create a new profile. The LD-AITemp (Gen 1) kiosk model does not have a touch screen so cannot utilise this feature. If you wish to upgrade your kiosk please […]
This feature enables users to generate a QR code entry pass with their details that is valid for 7 days. The user will be able to sign in quickly at any VisiPoint kiosk (which has a QR code reader). How do system admins allow users to sign in with a QuickPass? As an admin, you […]
As a system user, you will be able to invite or revoke users from the dashboard by using “Available Actions” in the Users section. You’ll also be able to add or delete any users and edit their data. Add a system user/admin to your dashboard To add a system user, follow these steps: Access your […]
What is a VisiPoint passport? Any system user (an admin user that is given access to the company dashboard) will be prompted to create a VisiPoint passport account to gain access. In your passport account you can: Access and download your QuickPass QR code (which never expires unless you delete your account) – you can […]
If you have forgotten your password, you can reset it. From the login screen, please click on Forgot Password located below the password field. You will then be presented with a screen to confirm the method you’d like to use to reset your password – either your registered email address or mobile number. Reset your […]
This guide explains how to track vaccination status and/or PCR test results using VisiPoint. A user’s vaccine or PCR status can be gathered using 2 methods: 1. Users have to scan the QR code from their digital COVID pass on the kiosk as they enter*2. Admins can add a user’s vaccine certificate or PCR result […]
What is the Privacy Manager? The VisiPoint Privacy Manager feature is designed to help you control your data retention practices easily from the dashboard. You can schedule the auto-deletion of data, for example, the deletion of walk-in visitor data after X number of days. Switching the Privacy Manager on/off To access the Privacy Manager, go […]
You can update the application to the latest version using a USB stick with the software file or use over-the-air (OTA) updates if your devices are connected to the internet. Double-click or tap on the blue taskbar along the top of the screen and enter the password (the default is 123456) to access the Administration […]
Important note The Hardware Status menu should only be used explicitly upon instruction from the customer support team, in order to avoid any conflict. It is made to run diagnoses and send reports in case of failure. If you are facing issues with your devices, please get in touch with our support team who will […]
About the journey builder The Journey Builder screens allow you to define the entry and scanning criteria – defined as ‘Flows’. You can have one flow for all user types or separate flows for each user type, such as one for employees and one for walk-in visitors. This is useful when you want certain steps […]