Blog Archives

Category Archives for "Cloud License"

Using Touch Mode to Sign In Using the Touch Screen

What is touch mode? Touch mode allows users to sign in using the touch screen, by selecting an existing user profile or entering their details to create a new profile. The LD-AITemp (Gen 1) kiosk model does not have a touch screen so cannot utilise this feature. If you wish to upgrade your kiosk please […]

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Using QuickPass QR Codes to Sign-in

This feature enables users to generate a QR code entry pass with their details that is valid for 7 days. The user will be able to sign in quickly at any VisiPoint kiosk (which has a QR code reader). How do system admins allow users to sign in with a QuickPass? As an admin, you […]

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How to Add a System User/Admin

As a system user, you will be able to invite or revoke users from the dashboard by using “Available Actions” in the Users section. You’ll also be able to add or delete any users and edit their data. Add a system user/admin to your dashboard To add a system user, follow these steps: Access your […]

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How to Create and Use Your VisiPoint Passport

What is a VisiPoint passport? Any system user (an admin user that is given access to the company dashboard) will be prompted to create a VisiPoint passport account to gain access.  In your passport account you can: Access and download your QuickPass QR code (which never expires unless you delete your account) – you can […]

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Reset Password

If you have forgotten your password, you can reset it. From the login screen, please click on Forgot Password located below the password field. You will then be presented with a screen to confirm the method you’d like to use to reset your password – either your registered email address or mobile number. Reset your […]

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Track Vaccination Status/PCR Results

This guide explains how to track vaccination status and/or PCR test results using VisiPoint. A user’s vaccine or PCR status can be gathered using 2 methods: 1. Users have to scan the QR code from their digital COVID pass on the kiosk as they enter*2. Admins can add a user’s vaccine certificate or PCR result […]

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Update VisiPoint Application on the Kiosk

You can update the application to the latest version using a USB stick with the software file or use over-the-air (OTA) updates if your devices are connected to the internet. Double-click or tap on the blue taskbar along the top of the screen and enter the password (the default is 123456) to access the Administration […]

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Using the Hardware Status page

Important note The Hardware Status menu should only be used explicitly upon instruction from the customer support team, in order to avoid any conflict. It is made to run diagnoses and send reports in case of failure. If you are facing issues with your devices, please get in touch with our support team who will […]

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