Blog Archives

Category Archives for "Kiosk with Cloud License"

Using Touch Mode to Sign In Using the Touch Screen

What is touch mode? Touch mode allows users to sign in using the touch screen, by selecting an existing user profile or entering their details to create a new profile. The LD-AITemp (Gen 1) kiosk model does not have a touch screen so cannot utilise this feature. If you wish to upgrade your kiosk please […]

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Using QuickPass QR Codes to Sign-in

This feature enables users to generate a QR code entry pass with their details that is valid for 7 days. The user will be able to sign in quickly at any VisiPoint kiosk (which has a QR code reader). How do system admins allow users to sign in with a QuickPass? As an admin, you […]

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Update VisiPoint Application on the Kiosk

You can update the application to the latest version using a USB stick with the software file or use over-the-air (OTA) updates if your devices are connected to the internet. Double-click or tap on the blue taskbar along the top of the screen and enter the password (the default is 123456) to access the Administration […]

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Using the Hardware Status page

Important note The Hardware Status menu should only be used explicitly upon instruction from the customer support team, in order to avoid any conflict. It is made to run diagnoses and send reports in case of failure. If you are facing issues with your devices, please get in touch with our support team who will […]

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Entry Screen

The Entry Screen is the main scanning screen, where your users will start the check-in process. Your company logo can be displayed on this screen. With facial recognition enabled for any flow in the journey, the screen will display the live camera feed with an outline as a guide for the person to be scanned […]

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Send Logs for Remote Support

This section is used to send the backlog data information to our development team. This is only used if there is an issue that needs further investigation from our support team to resolve. Please don’t use this section unless instructed to by our support team. To send logs, please access the Administration menu by double-clicking […]

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Check Cloud Connection on your Kiosk

You can easily check if your kiosk is connected to your VisiPoint account and which account it is connected to, from the Cloud Status page on your kiosks. Access the Administration screen on your kiosk – by tapping or double-clicking on the toolbar at the top of your screen and entering your device password (the […]

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De-Register a Kiosk

De-registering a kiosk means deleting all data linked to your dashboard, whether you have a standalone license or a cloud license. This will allow you to use the kiosk info (serial number and MAC address) to register the kiosk to a different account. A kiosk cannot be registered to multiple accounts. To de-register a kiosk, […]

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