Blog Archives

Category Archives for "Cloud License"

Reset Password

If you have forgotten your password, you can reset it. From the login screen, please click on Forgot Password located below the password field. You will then be presented with a screen to confirm the method you’d like to use to reset your password – either your registered email address or mobile number. Reset your […]

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Track Vaccination Status/PCR Results

This guide explains how to track vaccination status and/or PCR test results using VisiPoint. A user’s vaccine or PCR status can be gathered using 2 methods: 1. Users have to scan the QR code from their digital COVID pass on the kiosk as they enter*2. Admins can add a user’s vaccine certificate or PCR result […]

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Update VisiPoint Application on the Kiosk

You can update the application to the latest version using a USB stick with the software file or use over-the-air (OTA) updates if your devices are connected to the internet. Double-click or tap on the blue taskbar along the top of the screen and enter the password (the default is 123456) to access the Administration […]

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Using the Hardware Status page

Important note The Hardware Status menu should only be used explicitly upon instruction from the customer support team, in order to avoid any conflict. It is made to run diagnoses and send reports in case of failure. If you are facing issues with your devices, please get in touch with our support team who will […]

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Create and Edit User Types

About user types User Type is the defining field that groups users together in the system. It categorizes users based on a user group. The 3 default user types are: Walk-in = New visitors that are not recognised as having a profile in the system Visitor = Visitors that are known already as they have […]

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Access Scan History and Export Logs Remotely using Reports

Using reports Your reports can be accessed by going to Reporting from the left navigation and clicking on History. The reporting section includes a grid, which works the same way as the grid in the dashboard. In the left section above the Grid area, you will see the display button that will allow you to […]

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Entry Screen

The Entry Screen is the main scanning screen, where your users will start the check-in process. Your company logo can be displayed on this screen. With facial recognition enabled for any flow in the journey, the screen will display the live camera feed with an outline as a guide for the person to be scanned […]

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Send Logs for Remote Support

This section is used to send the backlog data information to our development team. This is only used if there is an issue that needs further investigation from our support team to resolve. Please don’t use this section unless instructed to by our support team. To send logs, please access the Administration menu by double-clicking […]

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